Moniepoint is a company in the fintech industry that provide tools to help make monetary transactions easy.
But things don’t always go seamless. A fail transaction or a poor network at the moment of a transaction can cause complications and hence the need to reach out to the customer service for a fix.
This guide will show you how to contact Moniepoint customer support, provide all the available contact details, common issues faced by users like you, solutions and when it’s necessary to reach customer support.
Common Issues
- A debited amount was not reversed when the transaction wasn’t successful.
- Software malfunction of the POS machine.
- Hardware issue with the POS machine.
Before going ahead to calling customer support try the following fixes.
Possible Fixes
- In the case of a debited amount not reversed allow 24hrs to pass before thinking of calling the Moniepoint customer support.
- Make sure the internet connection is good and that you have data if the software malfunctions.
- You can reboot the machine to see if the problem goes away.
Moniepoint Contact Details
Moniepoint Customer Care Number
Phone Number: 08141500017
Moniepoint Customer Care Email Address
Email Address: support@moniepoint.com
If you have difficulties reaching them with the phone line try sending them an email.
Unfortunately, there’s no Moniepoint Whatsapp number at least I couldn’t find it during my searching.
Physical Address
Other users were interested in finding Moniepoint physical location, their office is located at 12 Wole Ariyo St. Lekki Phase 1, Lagos, Nigeria. That’s the Moniepoint office address in Lagos.
The company’s physical address won’t be of much help to most people not living in Lagos as the transport cost might be a lot.
If you have any more questions you can ask in the comment section below.
